Director of Call Center Operations
Location: Atlanta, GA, United States
Job Number: 4803
About Our Client
Our client is a fast growing national physician group that was founded with the vision of developing the best teams of healthcare professionals and the relentless pursuit to advance patient care through strong leadership, innovation, and teamwork. Over the past few decades, they have made great strides toward their goals and doubled in revenues in just the past 5 years. There is tremendous opportunity and upside ahead as they leverage their momentum and scale to continue their growth. They have won multiple awards for their culture over the past several years and offer great career headroom for top performers.
About the Position
As the Director of Clinical Call Center Operations you will manage a team of clinical and non-clinical staff that are offering nurse triage and medical answering services for healthcare organizations across the country. This position will be heavily involved in process improvement, culture building, and IT upgrades. The person will have a huge impact on the future of this group and will be key in reshaping the business to take it to the next level!
About the Candidate Profile
- Strong leadership experience (managing managers)- ability to help reshape the culture and instill accountability
- Solid background in process improvement/process re-engineering in order to get the department back on track
- 7+ years of clinical call center experience
- Professional and polished- this person will have exposure to upper leadership
- Ideally: Strong technology acumen as this person will likely help implement new technologies to improve the call center operations
